wInner Front Office (FO) is a professional Hotel Management System. It is a powerfull and robust system that offers advanced functionality to manage your hotel business.

wInner FO includes features such as reservations, front desk, cashier, housekeeping, night audit, system set up and over 200 standard reports.

With an advanced touchscreen interface, wInner FO puts all the information you need literally at your fingertips, from reservation information to rates, availability and much more.

Moreover, wInner FO can be extended with any type of interface, or even with fully integrated modules for Conference and Banqueting or Point of Sales as well as Stock Control management.

Profesional Solution.

wInner FO is a complete Front- and Backoffice solution for Hotels, Resorts and hotel chains. It is a state-of-the-art Property Management System utilising Microsoft Windows, touch-screen technology and integration with Microsoft Office. The applications are configurable to your specific requirements making it easy to use and to obtain fast, accurate, up-to-the minute information for your individual hotel or in a complex hotel environment running multiple properties.

Flexible and efficient.

wInner FO offers unique flexibility that helps you maximise operational effectiveness and bottom-line performance. Whether you operate a single hotel or a hotel chain, wInner FO can be scaled to serve you business needs. The software is highly customisable, and even the screen lay-out, mandatory fields and more can be set according to your wishes. This makes wInner FO a solution  you can adapt to any type and size of hotel.

Easy and Simple.

Since staff turnover in the hospitality industry is often high, we’ve given a lot of thought on the design of wInner FO. We listened to our users and we went in the field to witness how our systems were being used. As a result we came up with a system that is fast, easy to learn, intuitive and reliable.

From the beginning, wInner FO has been designed with the use of a touch screen in mind. This makes wInner FO one of the easiest systems of its kind, even for staff with limited experience on the system.

Guest Focused.

With wInner FO you can significantly improve guest service and increase guest satisfaction. Extended guest history makes it possible to recognise returning guests immediately and offer personalised service.

The Services module provides unseen functionality and gives you the ability to reserve any kind of service your customer may require. Service reservations can even have an inventory, or cost reference, and as such they will be charged automatically to the guest account after check-in.

Even at checkout, wInner FO makes the most complicated situation a snap. Transferring or posting charges, splitting the invoice, creating company invoices, or simply grouping charges on a folio, it can all be done with a few touches on the screen. With wInner FO checkout queues will become a thing of the past.

Reservations.

Whether you are reserving for an individual guest, an event, a group, tour or travel agent, wInner FO uses one single reservation form. This makes it extremely easy for your staff to learn the reservations process. Using the customer database, returning guests information is linked to the reservation in a matter of seconds. Information such as availability, rates and meal plans can be accessed with one single touch. Searching the correct rate happens automatically based on the reservation details.

Using wInner FO you can easily handle individual-, shares-, group– or option reservations, as well as manage waitlists and denials. Confirmation letters or rooming lists for groups can be printed at any time. Reservations are confirmed using different guarantee types like 6PM, guaranteed and deposit. The use of market codes during the reservation process can generate a detailed market segmentation of revenue figures. wInner FO offers unseen flexibility when it comes to guest accounting. For example, a reservation can have an unlimited number of folios making any combination of bills and invoices possible. Our unique tools such as ‘charge routing’ and ‘charge referencing’ make it possible to pre-define the number of invoices and  their content. As a result, upon checkout the guest will automatically get the invoices as requested, no additional manipulations are required.

An extensive library of reports lets you manage the reservations department in a very efficient manner. You can analyze historical data or look ahead and anticipate using wInner FO’s detailed and clear forecast reports.

Reception.

With wInner FO checking in guests is a single step action. One click will perform the check-in, a room key will be made¹, the telephone extension will be opened¹, and a welcome message displayed on the television¹.

An intuitive and interactive room rack makes it very simple to manage in-house rooms. From this Rack screen you can handle all actions required for posting, services management, and even room status changes.

Cashiering is very straightforward and is integrated in the reception screen. One click brings up the posting screen and the posting menu is one of the easiest in its kind.

From the Checkout screen, folios and invoices can be requested or consulted at any time during the guests’ stay. In order to facilitate a flexible checkout process, folio handling has been made very easy. Folios can be readily added or removed; charges can be transferred or corrected with a minimum of effort (subject to user permissions).

Financial Accuracy.

wInner FO offers full invoicing functionality with unseen capabilities. Postings and cashiering are done using a very simple and easy ‘POS’ like screen; no need for your staff to learn and remember posting codes or numbers. With a touch of a button you can post a charge, and wInner FO will make sure revenues are recorded and invoices tracked. wInner FO has a detailed,  fully configurable Trial balance, and can trace up to 14 accounting periods. wInner FO also offers a range of interfaces to Back Office Accounting systems. No need to pay your accountant for re-keying invoices into the accounting system, it can all be done seamlessly and a lot faster.

Housekeeping.

wInner FO offers a housekeeping module that provides easy room status management. The housekeeping department has real-time access to the status of each room, and with an interface to the PABX the room can be set to clean via the telephone in the room. With labour forecasting, your housekeeper has an accurate view on the workload to be expected for the coming days, and a linen scheme provides details on which rooms need fresh linen.

Tours and Groups.

wInner FO offers very easy tours & group handling. Tour groups usually arrive all at the same time and with wInner FO, you can prepare the group check-in beforehand. Upon arrival, one click will check in the complete tour group.

Guests in event groups, wedding parties or convention groups usually arrive one by one. Even this type of group is very easy to handle in wInner FO. Rooms can be picked up one by one, or checked-in individually, and can arrive on different times and even different dates.

wInner FO also offers fast tools for group checkout. Rooms with extra charges within a group can be identified immediately making it easy for checkout. Invoices can be generated in batch for the whole group, and automatic checkout of a group is done with one click.

‘One Step’ Day End.

wInner FO lets you run your day end with one single click. The process is fully automated, posts all charges to the guest folios, and generates a series of reports predefined according to your needs and requirements.

Accounts Receivable.

wInner FO offers an integrated accounts receivable module that lets you follow-up on unpaid invoices. You can create your own reminder letters, and these can automatically be printed in batch. Ageing calculation, credit limits and payment period limits give you full control of the hotel’s receivables.

Customer Management.

wInner FO automatically collects customer information and builds it into a database with invaluable marketing information. The customer database is a centralised information store that keeps all information relating to your guests, companies, agents and more. Reservations, charges, room nights and much more, it can all be stored along with the customer record.

Throughout the system, this information can be consulted anywhere at any time, and you always have an accurate and up to date view of your customer.

The data stored in the customer database is also used for marketing and sales purposes. Queries can be created to select customers based on the historical or production criteria. These queries are then applied to create mailing lists or to print labels and envelopes.

Internet Enabled.

wInner FO can be extended to be more than just a property management system by linking it to the Fastbooking web-reservations system. This provides an end to end solution for your e-commerce activities. Your customers can confirm reservations directly from the hotel’s web-site.

True Integration.

All wInner products share the same integrated database resulting in a single solution for Hotel, Sales & Catering, Stock Control and even Point of Sale. Yes, even our Point of Sale product can form an integrated part of the wInner FO platform which makes us unique in the industry. Our true integration means a single platform to automate all hotel departments and as a result, significantly reduce the required investment in hardware, implementation and training.

With an integrated database, hotels will no longer have to make use of interfaces to share data between these systems.  Instead, users will share the same inventory, customer and account information, rate availability and controls throughout the business.

No Limits.

wInner FO is an open system and offers interface possibilities to various systems such as telephone centrals, pay-tv systems, minibar and more. This close integration means significant cost savings, reduces workload and ensures that revenues are posted accurately to the guest account.

Committed.

As a leading provider of hotel and restaurant technology, we offer you more than 15 years of experience in this area. Our industry expertise makes it possible to deliver solutions that work for you. You can count on us to stand behind our products and we provide support that excels on all levels. We guarantee you that by choosing wInner you will have a top-notch solution today and in the future. wInner will help you remain competitive by providing a system that keeps pace with today’s and tomorrows technological evolution.